#01About WhatsPilot

WhatsPilot (operated under The Mediators, accessible at www.whatspilot.in) is a WhatsApp API with Legal Consultancy and Business Automation Solutions provider. We offer services including but not limited to WhatsApp API integration, Chatbot development, broadcast Campaign Management, CRM Automation, and related digital transformation services.

We are a Consultancy firm and are affiliated with, endorsed by, or officially partnered with different Meta tech Provider Platforms, Meta Platform INC or WhatsApp LLC unless explicitly stated.

#02Eligibility & Account Registration

• User must be at least 18 years of age and legally capable of entering into binding contracts under Indian Contract Law.
• You agree to provide accurate, current, and complete information during registration and to update it as needed.
• As a user you are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your sole responsibility.
• WhatsPilot reserves the right to refuse service or terminate accounts at its discretion, including for violation of Meta's WhatsApp Business Platform Policies.

#03Services Offered

WhatsPilot provides the following categories of services:

• API Onboarding & Setup: Assistance with WhatsApp Business API application, account creation, and phone number verification.
• Automation & Integration: Custom chatbot flows, webhook integrations, CRM/ERP automation, and third-party tool connections.
• Campaign Management: Broadcast messaging, template creation, and analytics.
• Consultancy & Support: Strategy sessions, compliance advisory, and ongoing technical support.
• Managed Services: Per annum Subscription-based service plans with defined SLAs.

Scope of work for each engagement shall be defined in a separate Statement of Work (SOW) or service agreement.

#04Acceptable Use Policy

You agree NOT to use WhatsPilot services to:

• Send unsolicited bulk messages (spam) or violate WhatsApp's messaging guidelines.
• Transmit any unlawful, defamatory, abusive, fraudulent, or harmful, porn or other banned, anti National content.
• Promote or engage in any activity that violates Indian law, including the IT Act, 2000, UAPA and TRAI regulations.
• Reverse-engineer, decompile, or attempt to extract source code from any WhatsPilot software or integrations.
• Share account access with unauthorised third parties.
• Use the services for any activity that violates Meta's WhatsApp Business Platform policies.

#05Intellectual Property

All content on www.whatspilot.in including logos, design, text, software tools, and documentation is the intellectual property of The Mediators.

• Custom deliverables (chatbot flows, scripts, integrations) developed specifically for a client become the client's property upon full payment.
• WhatsPilot retains ownership of all proprietary frameworks, templates, and underlying tools used to deliver services.
• You may not reproduce, redistribute, or commercially exploit WhatsPilot materials without prior written consent.

#06Payment Terms

• All prices are listed in Indian Rupees (INR) and are exclusive of applicable GST unless stated otherwise.
• Payments for project-based services are typically structured as: 50% advance upon SOW signing and 50% upon delivery.
• Subscription plans are billed annually as selected at checkout.
• WhatsPilot reserves the right to suspend services for overdue payments beyond 15 days from the due date.
• All transactions are processed through secure payment gateways and WhatsPilot does not store the card details.

#07Limitation of Liability

To the fullest extent permitted by law:

• WhatsPilot shall not be liable for any indirect, incidental, special, or consequential damages arising from use or inability to use our services.
• WhatsPilot or its team is not responsible for downtime, policy changes, or account restrictions imposed by Meta/WhatsApp on your Business Account.
• Our maximum aggregate liability in any circumstance shall not exceed the fees paid by you in the three (3) months preceding the claim.

#08Third-Party Services & Meta Compliance

Our services depend on the WhatsApp Business Platform operated by Meta Platforms, Inc. We cannot guarantee uninterrupted service due to Meta's own policies, maintenance, or account reviews. Clients are required to comply with Meta's WhatsApp Business Policy and Commerce Policy at all times. WhatsPilot is not liable for suspensions or bans resulting from client-side policy violations.

#09Termination

• Either party may terminate a service agreement with 30 days' written notice for non-fixed-term contracts.
• WhatsPilot may terminate immediately for material breach, non-payment, or violation of acceptable use of policies.
• Upon termination, client data may be retained for up to 90 days before deletion, unless a data export is requested.

#10Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the Republic of India. Any disputes arising shall first be attempted to be resolved through mutual negotiation within 30 days. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Nasik, India. Arbitration as per the Arbitration and Conciliation Act, 1996 may be opted for by mutual consent.

#11Modifications to Terms

WhatsPilot reserves the right to update these Terms at any time. Continued use of our services after notification of changes constitutes acceptance of the revised Terms. We will notify registered users via email at least 7 days before material changes take effect.

#12Contact Us

For legal queries related to these Terms, contact us at:
📧 whatspilot5x@gmail.com
🌐 www.whatspilot.in

#01Data Controller

The Mediators (www.whatspilot.in) is the Data Fiduciary responsible for your personal data. For all privacy-related communications, contact: whatspilot5x@gmail.com.

#02Information We Collect

Information you provide directly:

• Name, email address, phone number, and business details during registration or inquiry.
• WhatsApp Business Account details and WABA IDs for service delivery.
• Payment information (processed via third-party PCI-DSS compliant gateways; we do not store card data).
• Communications with our support team.

Information collected automatically:

• IP address, browser type, device information, and usage logs.
• Cookies and similar tracking technologies (see Cookie Policy below).
• API usage metrics and performance analytics for service improvement.

#03How We Use Your Information

• Service Delivery: To provide, configure, and maintain your WhatsApp API integrations and automation services.
• Account Management: To manage your account, authenticate logins, and process payments.
• Communication: To send service updates, invoices, security alerts, and support responses.
• Marketing: With your explicit consent, to send promotional offers and product updates. You may opt out at any time.
• Legal Compliance: To comply with applicable Indian laws and respond to lawful government or regulatory requests.
• Analytics: To improve our platform, diagnose technical issues, and enhance user experience.

#04Data Sharing & Third Parties

We do not sell your personal data. We may share data only with:

• Meta Platforms, Inc.: As required to operate WhatsApp Business API services on your behalf.
• Payment Processors: (e.g., Razorpay, PhonePay) solely for transaction processing.
• Cloud Infrastructure Providers: For hosting and data storage, bound by data processing agreements.
• Legal Authorities: When required by law, court order, or regulatory authority.

All third-party processors are contractually required to maintain appropriate data protection standards.

#05Data Retention

• Account data is retained for the duration of your relationship with us and for 3 years thereafter for legal and audit purposes.
• Communication logs are retained for 1 year.
• Financial records are retained for 7 years as required under Indian accounting laws.
• Upon request, personal data not required for legal obligations will be deleted within 30 days.

#06Your Rights (Under DPDP Act 2023)

As a data principal, you have the following rights:

• Right to Access: Request a summary of personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of personal data (subject to legal retention obligations).
• Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer.
• Right to Nominate: Nominate a representative to exercise rights on your behalf.

To exercise any of these rights, email privacy with proof of identity to whatspilot5X@gmail.com. We will respond within 30 days.

#07Cookies Policy

We use cookies to:

• Maintain session authentication and security.
• Analyse website traffic via tools like Google Analytics.
• Remember your preferences.

You may control cookie settings through your browser. Disabling certain cookies may affect website functionality. We do not use cookies for cross-site behavioural advertising without consent.

#08Data Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Role-based access controls and regular security audits.
• Two-factor authentication for administrative systems.

#09Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor's data has been collected without parental consent, it will be deleted promptly.

#10Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated to registered users via email and posted on this page with a revised "Last Updated" date. Continued use of our services after such notice constitutes acceptance.

#11Data Protection Officer

For privacy concerns, contact our Data Protection Officer:
📧 whatspilot5x@gmail.com
🌐 www.whatspilot.in

#01General Refund Philosophy

WhatsPilot offers digital business automisation consultancy and API-based services. Due to the nature of these services (time, expertise, and third-party API costs invested upon engagement), all sales are generally non-refundable unless the specific conditions listed below are met. We encourage clients to schedule a free discovery call before purchasing to ensure our services align with their requirements.

#02Eligibility for Refunds

A refund may be considered in the following circumstances:

• Service Not Delivered: If WhatsPilot fails to commence the agreed service within the timeline specified in the SOW, and no alternative resolution is agreed upon within 14 days subject to deduction charges.
• Duplicate Payment: In case of accidental duplicate transactions. Full refund of the duplicate amount will be processed within 7 business days.
• Technical Failure: If a payment is charged but an order/subscription is not activated due to a technical error on our platform.
• Service Cancellation by WhatsPilot: If WhatsPilot discontinues a service for which you have a paid subscription, a pro-rata refund for the unused period will be issued.

#03Refund Conditions by Service Type

🔷 One-Time Project / Consultancy Fees

• Advance (50%): Non-refundable once project work has commenced.
• Final Payment (50%): Refundable only if deliverables are materially deficient and WhatsPilot fails to rectify within the agreed revision cycle.

🔷 Monthly Subscription Plans

• Cancellations made within 48 hours of the billing date are eligible for a full refund of that a month's fee, provided no substantial services have been consumed.
• Cancellations after 48 hours of billing will not be refunded; services will remain active until the end of the billing cycle.
• No refunds for partially used subscription months beyond the 48-hour window.

🔷 Annual Subscription Plans

• Eligible for a pro-rata refund for unused complete months, if cancelled within the first 30 days and minimal services have been utilised.
• No refunds after 30 days from annual plan activation.

🔷 Setup / Onboarding Fees

• Setup fees are non-refundable once onboarding work has been initiated, including WABA application submission and number verification steps.

#04Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• WhatsApp Business Account suspended or rejected by Meta due to client-side policy violations.
• Change of mind after service delivery has begun.
• Failure to provide required information or approvals, causing project delays.
• Dissatisfaction with Meta/WhatsApp's own policies, pricing, or platform limitations beyond WhatsPilot's control.
• Subscriptions purchased during a promotional or discounted campaign.
• Services consumed partially or in full.

#05Refund Request Process

1. Email your refund request to whatspilot5x@gmail.com with subject: "Refund Request – Your Order or Invoice ID".
2. Include: Full name, registered email, invoice number, reason for request, and supporting details.
3. Our team will acknowledge your request within 2 business days.
4. Approved refunds will be processed within 7–10 business days to the original payment source.
5. For disputes unresolved within 15 days, you may escalate to our Grievance team.

#06Refund Processing & Timeline

• Bank Transfer / UPI: 3–5 business days after approval.
• Credit / Debit Card: 5–10 business days (dependent on issuing bank).
• Net Banking: 3–7 business days.
• Wallet / Payment Gateway Credits: 1–3 business days.

WhatsPilot is not responsible for delays caused by banking intermediaries once the refund has been initiated from our end.

#07Chargebacks & Payment Disputes

We encourage clients to contact us directly at whatspilot5x@gmail.com before initiating a chargeback with their bank. Unauthorised chargebacks for legitimately delivered services may result in:

• Immediate suspension of your account and services.
• Recovery of chargeback fees imposed on WhatsPilot by payment processors.
• Blacklisting from future services.

#08Grievance Officer

In accordance with the Consumer Protection Act, 2019, our designated Grievance Officer can be reached at:

📧 grievance @ whatspilot5x@gmail.com
🌐 www.whatspilot.in
⏱ Response within 48 hours; resolution within 30 days.

#09Policy Updates

This Refund Policy may be revised from time to time. The version in effect at the time of your purchase governs your transaction. We recommend reviewing this page periodically.